Raving Smiles Network Status

All systems operational.

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Past events

May 11, 2022 at 3:15 PM America/Los_Angeles 10m

LIFT / Hazel Dell Outage

LIFT and Hazel Dell are down due to a Comcast outage. Comcast expects service to be restored by approximately 4 PM.

Update

3:25 PM - Service restored

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Down

May 2, 2022 at 8:00 AM America/Los_Angeles 1h 50m

Kirkland Outage

We are receiving reports of users having issues signing in remotely to Kirkland. We are investigating.

Update

09:15 AM - We are continuing to investigate why Eaglesoft is unable to connect for remote users in Kirkland. We have no ETR at this time.

09:50 AM - Service restored

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Down

April 12, 2022 at 12:01 PM America/Los_Angeles 2h 44m

Milwaukee Comcast Outage

We are aware of a Comcast outage affecting the Milwaukee office. We are working to get a Comcast tech on-site to restore service.

Update

12:20 PM - Comcast has dispatched a technician. The technician is expected to be on-site within the next 4 hours.

2:45 PM - Comcast has finished replacing equipment and Milwaukee is back online.

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Down

April 11, 2022 at 9:53 AM America/Los_Angeles 1h 37m

Longview / Call Center Power Outage

Power has failed in Longview. The Longview Office and the Priority Care Center are both down.

Update

11:05 AM - Longview is back online. We are working to bring the call center back online now. 11:30 AM - Longview and the call center are both back up and running.

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Down

April 11, 2022 at 7:28 AM America/Los_Angeles 2h 2m

Hazel Dell / LIFT Power Outage

Due to a power outage in the Vancouver area, Hazel Dell and LIFT are down. This includes access to several of the corp share files as well as the old End of Day portal.

Update

07:42 AM - The Remote Desktop licensing server is also affected. You may see error messages about licensing. This will occur until the LIFT office is back online.

09:20 AM - Power has been restored. We are working to bring systems back online.

09:30 AM - Services restored.

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Down

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